Frequently asked questions
How do I book?
You can book your treatment or appointment through our BOOK ONLINE page
-> https://www.bombonmassage.com/book-online
Or you can send me a text message in order to book 0457 819 485
E: bombonmassage@gmail.com
And for workshops, you can make your booking on our WORKSHOP page
-> https://www.bombonmassage.com/workshops
How can I pay?
For treatments and Gift Vouchers, we accept payments by bank transfer or cash. In the case of booking a workshop you can do that via the Classbento system, they accept credit cards, Paypal, Afterpay, and Zip.
Do you offer Gift Vouchers?
Absolutely! Gift Vouchers are a great way to show someone how much you care. Give the gift of wellness, either for massage, facial treatments, combinations of these, workshops, or even for a specific amount.
E-Vouchers can be requested by sending me an email bombonmassage@gmail.com, or a text message 0457 819 485. In this case, I will send you an E-Voucher, or digital voucher. (Please include, the treatment/service or the amount, who is this for, the email you want this sent to, and who it is from. Also you can include a short personalised message).
Or when you are coming for a treatment, you can also get hard copy Gift Vouchers at the studio.
Gift vouchers and E-Vouchers are non-refundable and can not be exchanged for cash or products.
What is an E-Voucher?
An E-Voucher is short for electronic vouchers. These are digital, they are in a pdf file format, which can be sent directly to the recipient, forwarded, or printed out to give to the recipient.
How long is my Gift Voucher valid for?
Gift vouchers and E-Vouchers are valid for 3 years from the date of purchase.
How do I buy an E-Voucher for someone in Sydney, if I am overseas?
No worries, please email bombonmassage@gmail.com and we will sort that for you. First you send us an email letting us know which treatment, service, or amount you want to gift, who is the E-Voucher for and the email you want this sent to, who is it from, and a short personalised message. After this, we will send you back the transfer details. Once is received, we will send the E-Voucher.
Do you offer home visits?
Home visits are offered for special occasions. For enquiries please contact us via text message 0457 819 485 or send me an email bombonmassage@gmail.com
Where are you based?
Bombon Massage is a home salon located in Haymarket, NSW, in the city of Sydney, very near central station.
Being a home-based salon, the address is shared privately upon booking. It is asked to keep in mind you're being welcomed into a home salon, home being the keyword. Once you have booked your appointment, you will be given the address.
Can I book an appointment for tomorrow?
I organise my weeks ahead of time, in order to have time for all things. I suggest you book appointments in advance. If you're booking regular treatments, 2-3 or more appointments in advance are suggested to ensure you secure your desired time slot and day.
It happens rarely, but I could have last-minute cancellations, and you may be able to pick up an appointment the day before or that same week. These appointments are shared via Instagram post or story and booked by the first response.
What are your COVID-19 precautionary measures?
The comfort, health and wellbeing of my clients and myself, are, as always, my top priority. If you are feeling unwell leading up to or on the day of your appointment, please reschedule. If you have been in close contact with anyone that has COVID-19 or you have been tested for COVID-19 leading up to your treatment, we will require you to avoid coming for your treatment, and please reschedule.
Some of our commitment to safety and wellbeing measures:
-Extra screening processes, cleaning and hygiene measures
-Each client fills an online self-declaration prior to each treatment or workshop (until further notice)
-If you are presenting any of the following symptoms; sore throat, fever, dry cough, difficulty breathing or shortness of breath, chest pain or pressure, we will need you to rebook your treatment
-Please contact us if you have questions or require additional information about our preventive measures and protocols. We are in this together and we wish for everyone to stay safe and healthy. Keep well and stay strong
*National coronavirus health information line, and COVID-19 vaccine helpline - 1800 020 080
About Workshops. Do I have to have my photo taken?
Under no circumstances you will be required to have images taken if you’re not comfortable.
On arrival, you’re required to fill out a client case history form. This form is to help Daniela to get to know you, your health concerns, and workshop objectives. There is also a part on the form that says: Daniela might take a couple of photos during your workshop, these are sent to you as a souvenir. Also, from time to time, Daniela shares through social media a general photo of her workshops. If at the end of the workshop, you feel that you do not want any photos of you to be shared, don’t worry, just kindly let her know, and she will write a note.
Your comfort, and experience are the most important things when visiting Bombon Massage.
About Treatments. What treatment is best for first time clients?
I love all our treatments, however, the Organic Relax package is a great start. Best of both worlds. This is a customised 90 minutes beautiful and nurturing treatment, combining the Massage of your choice (Deep relaxation, aromatherapy, remedial, hot stone or combination), and the Essential Focus facial, suitable for all skin types, concerns and goals. After this experience, you will be glowing from head to toe.
What is the cancelation policy at Bombon Massage?
1. Late arrival: Time for your appointment has been allocated for you. Late arrival may result in a shortened session time in order that we can accommodate appointments following yours.
2. Late cancellations or missed appointments: Late cancellations and missed appointments exclude others from receiving treatment, and inconvenience the therapist and other waiting clients. If less than 24 hours are given, the full consultation fee will apply, or correspondent treatment in your package. *We may, however, exercise our discretion in cases of emergencies and circumstances outside your control.
3. Cancellations: We know all about it, life happens! So if you need to cancel your appointment, change your treatment or reschedule, we must be notified at least 24 hours prior to your treatment.
*To reschedule or cancel your appointment send us an email to bombonmassage@gmail.com or text 0457 8194 85
